Accessibility

Accommodations for Accessibility at Tioga State Bank

Online Banking – Tioga State Bank offers TSB Online Banking and Bill Pay.  TSB Online Banking is free and provides customers access to information about their TSB accounts, allows customers to transfer funds, make loan payments, and review images and statements.  TSB Online Bill Pay is free and allows customers to pay bills and view history of payments from the location most convenient for them.  The customer must enroll in TSB Online and have access to the Internet using browsers such as IE, Firefox, Safari or Chrome.  Online Banking may be useful to hearing or physically impaired customers.

Reader Services – Tioga State Bank customer service representatives are available to read and explain financial services information to customers who need assistance to open products and services or to conduct financial transactions.  Visit the community office most convenient for you.

Relay Calls – Deaf and hard of hearing customers can contact Tioga State Bank via relay calls through Telecommunications Relay Services or via Teletypewriter (TDD/TYY) for account information and customer service.

Talking ATMs – Tioga State Bank maintains ADA compliant ATMs with talking capabilities.  Talking ATMs enable visually impaired customers to use standard headphones for private audible access to the ATM.  Headphones are available upon request for use at each TSB community office with an ATM.

Telephone Banking – Tioga State Bank offers Xpress Telephone Banking, 24 hour telephone access, which allows customers to use any touch-tone phone to make account balance inquiries, determine previous transactions on an account, verify deposit and withdrawals and make transfers and loan payments.  Xpress Telephone Banking may be useful to visually or physically impaired customers.

TSB Online / TSB Mobile / TSB Website – For customers with visual, hearing, physical, motor skill or age-related limitations using Apple or Android devices to access TSB Online, TSB Mobile or the Tioga State Bank website, Apple and Android provide many accessibility features for their devices.  You’ll find information about the various accessibility features built into Apple and Android products on their websites.

Website Access – Tioga State Bank continues to work towards meeting the Web Content Accessibility Guidelines (WCAG) for our Tioga State Bank website at www.tiogabank.com.

Written Communications – Our customer service representatives can provide written communications for hearing impaired customers requiring assistance.