New Fraud Prevention Service
We are committed to providing you with the most advanced debit card fraud protection available. Tioga State Bank’s new fraud prevention service will help identify suspicious transactions more quickly to prevent fraud from happening in real-time.
Fraud Center Notifications
Your account is continuously being monitored for unusual activity, and we will contact you if we detect a change in your normal debit card usage. When potential debit card fraud is detected, you may receive one or more of the following notifications:
- Text message from short code 96923. The message alert will also have the “fraud” or “no fraud” option. If there is no response after 5 minutes, TSB’s fraud center will use various methods to reach you.
- Email notification. You will receive an email if you did not respond to the text alert after 5 minutes of receiving it.
- Phone call from 1-800-237-8990. If no response is received, you will receive automatic phone calls between 8:00 am and 9:00 pm asking you to confirm or deny if the transaction is fraudulent.
If you confirm that the transaction in question as “fraud,” your card will be blocked and a Fraud Center Analyst will contact you for more information. If you cannot be reached to confirm the transaction as “fraud” or “no fraud”, then a temporary block will be placed on your debit card until a response is received.
Remember: our messages will never ask for your PIN, account number, or other personal information.
Depending on the level of confidence in the suspected fraud, your check card may be blocked from completing further transactions at any point during this process until you either confirm or deny fraud.
If you have any questions or to update your contact information, please contact our Customer Service Center at 888-303-4TSB (4872).