New Fraud Prevention Service
Effective June 8th, 2016
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud.
Here’s how it works:
- When potential fraud is detected, you will receive a text alert from 32874 between 7am and 9pm, with the option to reply with “fraud” or “no fraud.”
- If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
If your phone number does not support text, you will be alerted first with a phone call.
Remember – our messages will never ask you for your PIN or account number.
*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.
Text messages are free and you will only receive these new messages and calls if potential check card fraud is suspected. Please note that fraud center alerts are a separate service from our SMS Guardian Text Alert Service, which notifies you of every transaction made with your TSB Debit Card.