Xpress Telephone Banking

senior woman using laptop and on phone

Important Information for our Xpress Telephone Banking Customers

On April 8, 2019, our Telephone Banking system will be upgraded with new enhanced features. You will still have access to your banking 24/7 with the same phone number: (800) 523-4872.

Please listen carefully when you call as the menu options have changed.

Our new Telephone Banking will help make managing your finances easier and more convenient. Check the balances on your checking or savings account, make loan payments or schedule automatic transfers, place temporary stop payments (fees may apply), activate or deactivate your TSB debit card, and more!

HOW TO USE TELEPHONE BANKING

  1. Dial 800-523-4872
  2. Follow the menu prompts
  3. Enter your account number and pin

In order to verify your identity, the first time you call in you’ll need to enter your account number, followed by your Social Security number. This is the only time you will be asked to enter your full Social Security Number. You will then be prompted to re-register your Personal Identification Number (PIN). For account transactions and inquiries (balances, interest, etc.) you’ll always be asked to enter your account number and PIN.

Our Telephone Banking system’s default is Touch Tone. Press 8* to use Voice Recognition.

MAIN MENU OPTIONS

PRESS 1 for Account Balance

PRESS 2 for Account History

PRESS 3 for Funds Transfer or to Make a Payment

PRESS 4 for Card Services

PRESS 5 for Stop Payments

PRESS 6 for Change Overdraft Options

PRESS 7 for PIN Maintenance

PRESS 8 for Bank Routing Number

PRESS 9 for Bank Mailing Address

 

QUICK TIPS

8* – Voice Recognition

1* – Help Menu

3* – Main Menu

* – Go Back

5* – Skip

# – Repeat

7* – Hang Up

0 – Operator