Person-to-Person Payments

p2p payments

Convenient, Easy, and Secure

TSB P2P is a secure online, person-to-person payment service that allows you to electronically send money to virtually anyone who has a U.S. based email address and a deposit account at a U.S. financial institution. The payee confirms the payment by providing the ‘Keyword’ and their account information in a safe and confidential transmission. Payments are convenient, easy, and secure with TSB P2P.

How do I sign up for TSB P2P?

  1. Login to your TSB Online Banking account.
  2. Click on the My TSB Online tab.
  3. Click on Configure This Page. Your widget settings will be displayed.
  4. If the TSB P2P widget is not selected, click the plus sign next to the TSB P2P widget to make it available. (You can change the order of the widgets by dragging them up or down.)
  5. When finished, click Save to return to the My TSB Online page.
  6. The TSB P2P widget will now be displayed. Click the “Click Here” link on the TSB P2P widget and follow the prompts to set up your profile.

During this process, please check your email account to make sure your TSB P2P notifications reach your inbox.

Click here for a step by step tutorial

How do I send a TSB P2P Payment?

NEW PAYEE

  1. Login to TSB Online Banking. Select the My TSB Online tab.
  2. Click on the TSB P2P widget.
  3. Fill in name and email address of the person you want to pay (payee).
  4. Fill in the dollar amount of the payment.
  5. Select the process date.
  6. Enter the Keyword (A special word that only you and your payee will know. Your payee will need this word to complete the transaction. DO NOT email the Keyword.)
  7. For security purposes, a simple activation step is required the first time you send a payment to a new payee. Select the delivery method to receive your activation code. You can opt to receive the activation code via telephone call, text message or email.
  8. Enter the activation code that you have been sent via the delivery method chosen.
  9. Add a personal note (optional).
  10. Click Send Money.

The payee will receive an email to inform them of a pending payment from you. The transaction will complete when the process date is met and the payee submits their deposit account information. The payee will need the Keyword you created to complete their half of this first time payment process. Be sure to share the Keyword in secure manner; DO NOT email the Keyword to the payee.

EXISTING PAYEE

  1. Login to TSB Online Banking. Select the My TSB Online tab.
  2. Click on the TSB P2P widget.
  3. Type the name of the payee and enter. Their email address should fill in.
  4. Fill in the dollar amount of the payment.
  5. Select the process date.
  6. Add a personal note (optional).
  7. Click Send Money.

NOTE: You can review and monitor the progress of your TSB P2P payments for 30 days by selecting “My Account” inside the “Send Money” widget.

 

Can I use TSB P2P on my smartphone?

Once you have signed up for TSB P2P on your browser, and have created your first payee, you can access TSB P2P via the TSB Mobile App.

 

How does TSB P2P work?

Upon enrollment, TSB P2P allows you to send payments to virtually anyone who has a U.S. based email address and a deposit account at a U.S. financial institution. Payees are added by creating a new payee and then following a safe and secure enrollment process. You will be required to enter the payee name and email address, as well as a short activation code before a new payee can receive payments. New payees are required to follow a secure link from an email that will be sent to their email address. They will enter a Keyword that you have created and shared with them. DO NOT email the Keyword to the payee. For security purposes, you must give this to them in another manner. Payees will enter their account information for the payment. Once the new payee is added, for future payments to that same payee, you only need to enter the payee’s name, the date you want the money sent and the amount you wish to send.

 

Am I eligible to use TSB P2P?

You must be a Tioga State Bank customer with a checking account, enrolled in TSB Online Banking, and have access to your Online Banking account through an internet browser. Due to NACHA Operating Rules, P2P is not available to Cash Management.

 

How much does TSB P2P cost?

The fee for TSB P2P is $1.00 per payment. This fee will be charged to you each time you make a payment with TSB P2P service.*

 

When can I use TSB P2P?

You can use TSB P2P 24 hours a day, including weekends and holidays. Payments will be processed on the business day that you designate, provided the payment is submitted prior to the daily cutoff time, currently 3:00 PM EST. Payments received after 3:00 PM EST will be processed on the following business day. We consider our business days Monday – Friday, not including federal holidays.

 

Are there payment amount limits?

Yes, limits apply as follows:

 Per Transaction Limit is $2,000.00

 Daily Transaction Limit is $2,000.00

 

What is the Keyword?

The Keyword is a special word that only you and your payee will know. You will input the Keyword’ when you set up a TSB P2P payment. Your payee will need this word to complete the transaction. DO NOT email your payee the Keyword.

 

When will the payee receive the payment?

TSB P2P uses the ACH (Automated Clearing House) network to send money to the payee. Payments can take 1-3 business days. New payee setup is a one-time occurrence so subsequent payments often take less time. You will typically see the funds withdrawn from your account one business day before they are deposited into the account of the payee.

Remember: for the fastest service, input your payment by the 3:00 PM EST cutoff time.

History of payments will be provided in the TSB P2P widget, under the “My Account” tab.

 

How do reocurring payments work?

When a recurring payment is processed, it is automatically rescheduled by the system. Based upon your selected frequency settings for the payment, a processing date is calculated for the next occurrence of the payment. If the calculated processing date is a non-business date (generally weekends and certain holidays), it is adjusted based upon the following rules:

  • If the recurring payment’s “Pay Before” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date prior to the calculated processing date.
  • If the recurring payment’s “Pay After” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date after the calculated processing date.

Note: If your frequency settings for the recurring payment specify the 29th, 30th, or 31st as a particular day of the month for processing and that day does not exist in the month of the calculated processing date, then the last calendar day of that month is used as the calculated processing date.

 

How do I get assistance with TSB P2P?

You may contact the Tioga State Bank Customer Service Center during normal business hours at 888-303-4TSB (4872).

 

*The $1.00 fee will be charged per transaction to the sender when the payment is processed by the payee.