If You Think You Are A Victim Of Fraud
If something doesn’t look right, trust your instincts. Acting quickly can make all the difference in stopping fraud and protecting your accounts. At TSB, we’re ready to help you take the right steps—fast.
What To Do Immediately
Contact TSB right away
During regular business hours, call your local TSB Office or our Customer Service Center as soon as you notice suspicious activity. The sooner we know, the faster we can work to secure your accounts.
Secure Your Accounts
Change your online banking passwords and any other accounts that may share the same login credentials. Enable multi-factor authentication if you haven’t already.
Review Your Transactions
We will work with you to carefully check your recent account activity for unauthorized charges, transfers, or changes. Make note of anything that looks unfamiliar.
Stop Further Activity
If you clicked a suspicious link, downloaded something, or shared sensitive information, let us know exactly what happened so we can help minimize further risk.
Additional Steps You Can Take
Monitor Your Credit
Watch for unusual activity like new accounts or unexpected credit inquiries.
Place A Fraud Alert
Consider placing a fraud alert on your credit file to make it harder for identity thieves to open accounts in your name.
Report It
You can report fraud to the Federal Trade Commission at IdentityTheft.gov for additional guidance and recovery steps.
For Business Customers
If you believe your business has been targeted:
- Notify TSB immediately so we can review transactions and place safeguards on your accounts
- Disconnect affected devices from your network if malware is suspected
- Work with your IT team to secure systems, reset credentials, and review access logs
- Monitor ACH, wire, and online banking activity closely for unauthorized transactions
We've Got Your Back
Fraud can feel overwhelming—but you don’t have to handle it alone. TSB is here to guide you through next steps, help protect your accounts, and support your recovery every step of the way.
If something feels off, don’t wait—reach out.
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You play an important role in preventing fraud. Learn simple, effective steps you can take every day to safeguard your information, recognize red flags, and reduce your risk.